Privacy Policy

1. Information We Collect

When you register on our platform, we collect the following information:

• Personal Information: Full name, date of birth, email address
• Contact Information: Phone number (must be linked to your NID)
• Identity Verification: National ID (NID) number for verification purposes
• Photograph: A passport-size photo for identity verification only
• Address: Present and permanent address
• Optional Information: Trade license number, preferred portal username

We do not collect passport information, bank details, or any financial data.

2. How We Use Your Information

Your information is used exclusively for:

• Verifying your identity against your NID records
• Processing your registration and account approval
• Sending OTP codes for phone verification and account security
• Communicating account status updates (approval, rejection, notifications)
• Creating your account on the SMS portal upon approval
• Maintaining records for regulatory compliance

3. Data Storage and Security

Your data is stored on secure servers with the following protections:

• Passwords are encrypted using bcrypt hashing and cannot be viewed by anyone, including administrators
• All data transmissions are encrypted via SSL/HTTPS
• Database access is restricted and protected by authentication
• Uploaded photographs are stored in compressed format with restricted access

4. Data Sharing

We do not sell, trade, or rent your personal information to third parties. Your data may only be shared in the following circumstances:

• With authorized administrators for account verification and approval
• When required by law, court order, or government regulation
• To comply with BTRC or other regulatory requirements

5. Data Retention

Your personal data is retained for as long as your account is active. If your registration is rejected or your account is terminated, your data may be retained for up to 12 months for regulatory compliance purposes, after which it will be permanently deleted.

6. Your Rights

You have the right to:

• View your personal information stored on the platform
• Request correction of inaccurate information
• Request deletion of your account and associated data
• Change your password at any time from your dashboard

To exercise these rights, contact us using the information provided on our website.

7. Cookies and Tracking

Our platform uses essential cookies only for session management and theme preference (dark/light mode). We do not use tracking cookies, analytics cookies, or any third-party advertising cookies.

8. Children Privacy

Our platform is not intended for individuals under 18 years of age. We do not knowingly collect information from minors. Registration requires the applicant to be at least 18 years old.

9. Changes to Privacy Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of the platform constitutes acceptance of the revised policy.

10. Contact Us

If you have questions about this privacy policy or how your data is handled, please contact us through the contact information provided on our website.